Shipping & Returns

 

At Alena we pride ourself in our competitive uniqueness to offer hand made, made-to-order Dancewear at affordable prices. Everything you see is handmade by Alena in our Toronto studio.

Like anything you may buy that is hand made, time and attention to detail is required which is why we work to a rolling turn around. This turn around can vary from a matter of days during quiet spells and up to and above 3 weeks during our much busier periods.

We will always advise a 3 week turn around, however, you may receive your item any time within this period. We must stress that it does not take us 3 weeks to make a single order, this turn around is simply based on how many orders we have on file to complete, and they will be completed fairly, in the order in which we receive them.

 

Shipping Information 

Please note we only currently ship to Canada, UK and America.

  • Canada Standard Shipping (CAD) - $10.00/first item, $3.00/each additional item
  • US Standard Shipping (CAD) - $18.00/first item, $5.00/each additional item
  • UK Standard Shipping - FREE

If you currently live outside of these countries, and would like to place and order, please contact us regarding special postage arrangements.

 

Easy Returns & Exchanges

If for any reason you find yourself unsatisfied with your purchase, Alena provides its customers with a return service. Items purchased online can be shipped back to our warehouse, provided the merchandise is in its original packaging and proof of purchase is presented.

Your original receipt must accompany your returned items(s) to process your refund. All returned items must be in their original state, with all tickets attached and deemed by Alena to be unworn/undamaged before they can be accepted for a refund. If any items do not reach your expectations, please contact us with your comments and we will do our best to resolve all issues as promptly as possible.

Merchandise can be returned/exchanged up to 14 days of receipt, and the amount will be refunded to your card through our secure online payment system once the item has reached the warehouse.

After a period of 14 days of receipt, merchandise cannot be returned or refunded.